Benefits of process mapping in a project of digital conversion for university records management

Abstract

In 2018, the Brazilian Ministry of Education began to require the digital conversion of university students records, according to a series of specifications. With a large mass of documents accumulated in their archives, universities have sought strategies that help in planning actions to be developed for digitization and digital conversion of records. In this context, process mapping works as an operational foundation tool for compliance with legislation and implementation of records management. Based on this premise, the objective of this work is to analyze the use of process mapping as a tool for records management, in the digital conversion process of a Higher Education Institution and to identify the benefits of its application. To fulfill this objective, the methodological procedures include a qualitative research of an exploratory and descriptive nature. The method chosen was action research and data collection techniques were observation, interview and document analysis. As a result, it was confirmed that the mapping of processes supports decision-making for records management, helping to reduce failures in the records production or processing, in the accumulation of documents and helps in the creation of procedures for organization, custody and elimination of records and access to information and also helps in the execution of practices, based on the standardization of processes.