Experience report:: the use of social networks as a connection tool between the academic community and the products and services offered by the Library of the School of Engineering, Ilha Solteira – UNESP

Abstract

Digital tools have revolutionized the way people share and receive information, and are currently being strongly applied in educational and institutional contexts. In this context, the aim of the study was to describe and evaluate the experience of the Library of the School of Engineering, Ilha Solteira – UNESP in the use of social media. The methodology employed was qualitative research, of an exploratory and descriptive nature, based on a literature review and reports from the authors. The discussions presented in this work reveal that the social media platforms of the FEIS Library play an essential role in increasing its visibility and promoting its services. Through these tools, the FEIS information unit has fulfilled its social role in the dissemination of knowledge, in providing reference services, and in supporting research, teaching, and extension activities.

Keywords: Reference service. Instagram Insights. Digital platforms. University libraries. Social media. Users.