University Libraries in the Northern Region and services offered in times of pandemic: perceptions of librarians working in them

Abstract

Discuss the role of the librarian in times of crisis. The research aims to verify the perceptions of librarians in the Northern Region of Brazil regarding their performance in university libraries during and after the new coronavirus pandemic. As for the objectives, it is an exploratory and descriptive research, with a qualitative approach, as for the procedures, it is a field research using an electronic questionnaire applied in 11 Public Higher Education Institutions. The results showed a change in the structural environment and the need to use new technological resources. It is concluded that during and post-pandemic, librarians were innovative in recreating library reference services in an environment that used digital information and communication technologies, carrying out continuous searches in databases, use of repositories, social media in addition to new perspectives in relation to continued learning, especially with regard to serving users in virtual environments.