Revitalization of the space in the Library and Documentation Technical Division at São Paulo State University (UNESP), Botucatu/Rubião Jr. Campus, using the design thinking approach

Abstract

The present article aims to report the experience of readjusting the space in the Library and Documentation Technical Division at Universidade Estadual Paulista (UNESP), Botucatu/Rubião Jr. Campus, using the Design Thinking approach. The method of the work went through three processes: inspiration, ideation and iteration. These are the results: the space rearrangement provided a change to the location of the books making them more accessible and closer to the circulation desk; addition of more than 40 study desks; setting up of new gathering areas furnished with mats, cushions, hammocks and beanbags; a new classroom with student chairs and whiteboard. Due to this, the daily average number of Library users increased from 700 to 1200. We conclude that there is still a lot of improvement to be made to the Library facilities, collections and services, but the process of rearranging the Library space, based on Design Thinking, was the starting point to renew concepts, ideas and attitudes. It was a change in how the Library team see users, users see the Library, and how the team see the Library itself. We believe that a lot can be made, despite scarce resources, both material and financial, as long as there is not any lack of passion and attitude from all those involved.